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Barriers to complaints

23 Jan 2024

We started the new year off with our joint online seminar on tackling barriers to complaints with the Parliamentary and Health Service Ombudsman (PHSO). The event followed on the heels of an earlier in-person event with patient and service-user organisations held in Edinburgh in September 2023. 

The

Collaborating for safer care for all

14 Jun 2023

Publishing our report Safer care for all was a significant milestone for us.

When we pressed the publish button, we knew were going beyond our remit. We also knew that to find solutions to the issues we highlighted, we had to. Our sub-title was 'Solutions from professional regulation and beyond', bec

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