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We have built our website to meet W3C AA standards for accessibility. If you would like to make the text bigger we explain how to do this below. We have also used a clear design that takes account of people who do not see well.

We want to make sure that everyone is able to access the information we provide and communicate with us in ways that meet their individual needs.

Clear labelling

We use clear labels so visitors know where a link or button is taking them and the type and size of documents they are downloading.

Where we use buttons, they look like this - they look like this

Where we include documents, they usually look like this pdf


Plain language

We're committed to using plain English throughout the site to make the information easy to understand. If you think what we have written is not clear please tell us:

  • Details of the page you were looking at
  • The information you thought should be clearer
  • Anything else you think would help us improve.

PDF files

Many of our reports and papers are only available as PDF (Portable Document Format) files.To find out more about PDF files and how to access them, go to Adobe PDF files.

Or you can ask us to send you a printed copy.

Text size

If you need to increase the size of the text on our website, most browsers allow you to do this using your keyboard.

  • Ctrl’ and '+' to zoom in (use 'Cmd' and '+’ on a Mac)
  • Ctrl’ and ‘’ to zoom out (use 'Cmd' and ‘’ on a Mac)
  • 'Ctrl' and '0' to return the page to normal size (use 'Cmd' and '0' on a Mac)

Magnify the screen

If increasing the text size doesn't make the text easy to see, you could try magnifying your screen. Most computer operating systems allow you to do this.

Select the Start button, then 'Control Panel', then 'Ease of Access', then 'Ease of Access Center’.

Under 'Quick Access to common tools' select 'Start Magnifier’.


We don't use colour alone to convey important information. If we use two images identical except for their colour to mean different things, we will use text too.


All images, where appropriate, have alternative text descriptions explaining what the image is about. This description will be read out by screen readers and will be displayed if you hover your cursor over the image.

If the image is complex and cannot be described in just a few words (for example, with some infographics), there will be a link below the image to another page with the full text alternative.

External links

All links to other websites will open up a new browser window. If you want to return to the Care Quality Commission's website after following an external link, you just need to close the new browser window.

Navigating our site without a mouse

  • You can use the 'arrow' keys to scroll up and down a page. You can also use the space bar to move down and 'shift' and 'space bar' to move up pages.
  • You can use the 'tab' key to move from one link to the next, in sequence, then press the 'return/enter' key to select the link.
  • You can use the 'backspace' key to go back to the previous page.