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Strategic objectives 2018/19

The Authority’s corporate strategic objectives were agreed by the Board at its strategic planning meeting in May 2017 are set out below:

1. Increasing the influence of the Authority’s work to improve regulation and registration and promote the health, safety and wellbeing of patients, service-users and other members of the public.

We will do this by:

  • Building our relationships with stakeholders
  • Engaging with parliaments and assemblies
  • Improving our dissemination of learning
  • Promoting our publications
  • Strengthening our internal communications.

2. Improving customer service externally and internally. 
We will do this by:

  • Engaging with the regulators
  • Working with the accredited registers
  • Communicating effectively with parliaments and assemblies
  • Understanding our commissioners and clients
  • Redesigning our internal support services and ICT
  • Being mindful of equality and diversity.

3. Continuing process improvements in line with right-touch thinking.

We will do this by:

  • Keeping the performance review rigorous and proportionate
  • Focusing on cost effectiveness in scrutiny of section 29 and section 40b cases
  • Redesigning applications and renewals for accredited registers
  • Digitising finance and administration processes
  • Reviewing and updating HR policies
  • Improving our project management skills.

4. Creating the capacity, agility and resilience to respond to and influence significant change.

We will do this by:

  • Gathering and using intelligence effectively
  • Being more efficient in our use of internal resources
  • Being more active in our use of external resources
  • Valuing and developing our staff team
  • Developing the role of the directors
  • Ensuring business continuity.


Working towards achieving our strategic objectives

Find out how we are working to achieve our strategic objectives in our latest annual report


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