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Insights into regulation Blog

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  • Image showing Professor Louise Wallace

    Customer care, personalised care - it’s just not good enough. More compassion is needed in complaints-handling

    Professor Louise Wallace, one of the researchers behind the Witness to Harm study into the experiences of witnesses in the fitness to practise process, shares principles of a trauma informed approach which regulators could adopt in their fitness to practise processes.


  • AlanClamp280

    Zero Discrimination Day: Celebration and Action

    In this blog, PSA CEO Alan Clamp writes that Zero Discrimination Day provides an opportunity to celebrate the diversity of our collective experience and also to reflect on all the benefits of diversity and to appreciate the value it adds to our lives, but is also a call to action.


  • Caroline Corby - Chair

    Looking back to help us look forward

    PSA Chair, Caroline Corby, shares her thoughts on the coming year - with 2023 being a busy year for us, it's looking like 2024 is shaping up to be just as busy


  • AlanClamp280

    Public protection at the heart of reform

    In this blog, PSA Chief Executive asks now that legislative reform underway, what are the next steps for professional healthcare regulation?


  • Moi

    Reflections from our roundtable in Scotland: barriers to complaining

    What are the barriers to complaining? In this blog, PSA Board member Moi Ali reflects on our recent roundtable in Scotland discussing this subject


  • regulation icon

    Refocusing regulation

    Reflections from PSA Chief Executive Alan Clamp as he travels to give the keynote speech at the Council on Licensure, Enforcement and Regulation Annual Education Conference


  • Carrying out a performance review

    Reflecting on our regulator reviews: the first year using our new approach

    In this blog, we reflect on the first full year of using our new approach to how we review the regulators.


  • Authority Board member Juliet Oliver

    Introducing Juliet Oliver

    At the beginning of January 2023, we welcomed our new Board Member - Juliet Oliver. In this blog Juliet explains more about her background and experience in professional health and social care regulation and her previous encounters with the Authority


  • Douglas

    Regulation – not so dull after all

    In this blog, Douglas Bilton, Assistant Director of Standards and Policy at the Professional Standards Authority, talks about healthcare regulation, and explains why it is important for students to understand its purpose, both before and during their time as healthcare professionals.


  • Who isn't complaining? Learning from those who do not complain

    In this blog, Jacob Lant, Head of Policy, Public Affairs, Research and Insight at Healthwatch England, explains how the healthcare system can use complaint processes to address inequalities in healthcare and how this can help us understand the demographic of those who are not complaining to learn about those who are receiving poorer outcomes.