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British Acupuncture Council

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The British Acupuncture Council (BAcC) is a self-regulatory body for the practice of traditional acupuncture in the UK.

The Accreditation Panel provided the following Conditions to be implemented by the time-frame where specified:

1. BAcC must review its complaints handling practices to:

  • ensure that communications to those involved in complaints convey an appropriate tone, are candid and provide the same level of information to all parties
  • clarify the outcomes its complaints committees can issue, including the criteria for each, and including where committees can use their discretion to implement alternative methods of resolution
  • ensure that decisions made by Investigating Committees are properly recorded and include the reasoning for their outcomes
  • ensure that composition of its complaints panels assure patient protection and assure that real or perceived conflicts of interest are managed appropriately.
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