General Standards

The organisation promotes Equality, Diversity and Inclusion and takes action to reduce inequalities and assure its policies and processes are fair and equitable to all.

So that everyone’s experience of health and care professional regulation and registration is fair and equitable, and unfair differential outcomes between people from diverse groups, including those with shared protected characteristics are reduced.
 

• The organisation understands the diversity of its employees, associates and governing bodies, practitioners, service users, and complainants.
• The organisation’s internal and external communications, policies and processes are clear and fair to all and take account of the needs and experiences of diverse groups, including those with shared protected characteristics.
• The organisation understands how its policies and processes may lead to differential outcomes and takes steps to address them where the outcomes are not justifiable or reasonable.
• The organisation actively promotes equality of opportunity and outcomes between diverse groups including those with shared protected characteristics, while encouraging others to do the same.

The organisation engages and collaborates effectively, in order to inform, enhance and deliver its work. It seeks appropriate alignment with other organisations, and identifies and manages risks to the public in respect of its registrants.

Through consultation and working with other organisations better policies can be developed. Sharing appropriate information on patient and service user safety matters can help to prevent harm.

• There is collaborative working between regulators, registers and other relevant organisations, including appropriate exchange of information related to risk and harm to the public.
• Policies and processes are informed by the views of, and information and evidence provided by, other organisations and people, to better support and advance public protection.
• Where appropriate and beneficial for public protection and quality of care, policies and processes are aligned with those of other organisations and regulators / registers and promote consistency of outcomes across the health and care professions.