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Concerns
Our five standards covering how regulators and Accredited Registers deal with concerns including fairness, timeliness, managing risks and supporting the parties involved as well as ensuring the process for reporting concerns is accessible to all.
Return to the full list of StandardsStandard 12: Raising concerns about a registrant
What do we expect?
The organisation provides complainants, witnesses, and registrants involved in a complaint with the support they need throughout the case and keeps them informed about case progression in a sensitive and timely way.
Why is it important?
So that complainants, witnesses, and registrants can engage fully with the fitness to practise process, any negative impacts are minimised and the best possible evidence can be secured for the process.
What does this mean in practice?
- Complainants, witnesses, and registrants are kept updated throughout the lifetime of the case.
- Complainants, witnesses, and registrants are treated with dignity, respect and sensitivity.
- The process minimises further harm to the health, including mental health and wellbeing, of all parties.
Standard 13: Investigating and resolving concerns - timeliness
What do we expect?
The organisation provides complainants, witnesses, and registrants involved in a complaint with the support they need throughout the case and keeps them informed about case progression in a sensitive and timely way.
Why is it important?
So that complainants, witnesses, and registrants can engage fully with the fitness to practise process, any negative impacts are minimised and the best possible evidence can be secured for the process.
What does this mean in practice?
- Complainants, witnesses, and registrants are kept updated throughout the lifetime of the case.
- Complainants, witnesses, and registrants are treated with dignity, respect and sensitivity.
- The process minimises further harm to the health, including mental health and wellbeing, of all parties.
Standard 14: Investigating and resolving concerns - fairness
What do we expect?
The organisation provides complainants, witnesses, and registrants involved in a complaint with the support they need throughout the case and keeps them informed about case progression in a sensitive and timely way.
Why is it important?
So that complainants, witnesses, and registrants can engage fully with the fitness to practise process, any negative impacts are minimised and the best possible evidence can be secured for the process.
What does this mean in practice?
- Complainants, witnesses, and registrants are kept updated throughout the lifetime of the case.
- Complainants, witnesses, and registrants are treated with dignity, respect and sensitivity.
- The process minimises further harm to the health, including mental health and wellbeing, of all parties.
Standard 15: Concerns about registrants - identifying and acting on risks
What do we expect?
The organisation provides complainants, witnesses, and registrants involved in a complaint with the support they need throughout the case and keeps them informed about case progression in a sensitive and timely way.
Why is it important?
So that complainants, witnesses, and registrants can engage fully with the fitness to practise process, any negative impacts are minimised and the best possible evidence can be secured for the process.
What does this mean in practice?
- Complainants, witnesses, and registrants are kept updated throughout the lifetime of the case.
- Complainants, witnesses, and registrants are treated with dignity, respect and sensitivity.
- The process minimises further harm to the health, including mental health and wellbeing, of all parties.
Standard 16: Support for all parties
What do we expect?
The organisation provides complainants, witnesses, and registrants involved in a complaint with the support they need throughout the case and keeps them informed about case progression in a sensitive and timely way.
Why is it important?
So that complainants, witnesses, and registrants can engage fully with the fitness to practise process, any negative impacts are minimised and the best possible evidence can be secured for the process.
What does this mean in practice?
- Complainants, witnesses, and registrants are kept updated throughout the lifetime of the case.
- Complainants, witnesses, and registrants are treated with dignity, respect and sensitivity.
- The process minimises further harm to the health, including mental health and wellbeing, of all parties.