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Board members

You can find out more about the members of our Board here. Just click on each person's name to read their short biography.

Antony Townsend - Board Member

Antony Townsend

Board Member

Antony Townsend is a Board member.

Antony is the Complaints Commissioner for Financial Services (in which role he considers complaints against the financial services regulators); Chair of the Regulatory Board of the Association of Chartered Certified Accountants; Chair of the UK and Ireland Regulatory Board of the Royal Institution of Chartered Surveyors, and a member of the global Regulatory Board a consultant on regulation to the Royal Institute of British Architects; and a Trustee of Warwick District Citizens Advice Bureau.

He was the inaugural Chief Executive of the Solicitors Regulation Authority from 2006 to 2014. Previously, he was Chief Executive of the General Dental Council, a Director of the General Medical Council, and a civil servant in the Home Office working principally on criminal justice issues.

Dr Tom Frawley CBE - Board member

Tom Frawley

Board member

Dr Tom Frawley CBE is a Board member.

 Tom joined the National Health Service as a Graduate Trainee in 1971. In 1973 he was appointed Unit Administrator at the Ulster Hospital, Dundonald and his career in the health service later took him to North and West Belfast and Lisburn. In 1980 was appointed as District Administrative Officer to Londonderry, Limavady and Strabane HSS District. In 1981 he became Chief Administrative Officer in the Western Health and Social Services Board, at the age of 31 the youngest person in the UK to be appointed to such a post, and in 1985, following the implementation of the Griffiths Report, he was appointed as the Board's General Manager.

A series of fellowships led to health care study visits to the United States, Australia and New Zealand. In 1994 he headed a Northern Ireland project team which won a competitive tender to advise on the development of the health service system in Zimbabwe. Nearer home he helped to establish a North-South organisation of neighbouring health boards with the aim of mutual help, understanding and shared service development - CAWT.

He became the Assembly Ombudsman and Northern Ireland Commissioner for Complaints in September 2000. In 2001, as Ombudsman, the Standards and Privileges Committee of the Assembly asked that he become the interim Commissioner for Standards at the Assembly.

In June 2002, at the invitation of the Office of the First Minister and Deputy First Minister, he became the chair of the Panel of Experts that was appointed to support the Review of Public Administration. In 2003 Tom received an honorary doctorate from the University of Ulster. The award acknowledged his impressive track record of public service.

In 2004 Tom was elected by his fellow Ombudsmen in Europe to represent them as a Director of the European Region of the International Ombudsman Institute and a member of World Board that oversees the work worldwide of the Institute. Also in 2004 Tom was appointed to the Alumni Advisory Council of the Eisenhower Fellowships of Philadelphia to represent the island of Ireland in that forum, a position he held until 2008. In September 2006 Tom accepted the honorary award by the University of Ulster of the status and title of Visiting Professor of Leadership attached to the Faculty of Business and Management School of Accounting.

In November 2006, Tom was elected as the Vice President of the World Board of the International Ombudsman Institute (IOI), a post he held until December 2012. In 2008 Tom was awarded a CBE in the New Year Honours List.

Tom retired as Northern Ireland Ombudsman in March 2016

Frances Done CBE - Chair of the Audit and Risk Committee

Frances Done

Chair of the Audit and Risk Committee

Frances Done is a Board member and Chair of the Audit and Risk Committee.

Frances is a Chartered Accountant whose career has spanned public, private and third sectors.

Frances is currently Vice Chair of the Birmingham Independent Improvement Panel. The Panel was appointed by the Secretary of State for Communities and Local Government to monitor and support Birmingham City Council in the implementation of its improvement programme.

Frances is a Trustee, and Chair of the Audit and Risk Committee, of the Canal and River Trust, the charity entrusted with the care of 2,000 miles of waterways in England and Wales.

Previously Frances served as Chair of the Youth Justice Board between 2008 and 2014. The Youth Justice Board oversees the youth justice system in England and Wales and commissions the secure estate for young people held in custody.

Between 1991 and 1998 she served first as Director of Finance and later Chief Executive of Rochdale Metropolitan Borough Council.

Frances was also Chief Executive of Manchester 2002 – the Organising Committee of the successful XVII Commonwealth Games – which generated a significant economic, sporting and cultural legacy for the city of Manchester.

From 2003 to 2006 Frances was Managing Director for Local Government, Housing and Criminal Justice at the Audit Commission with responsibility for the Commission’s audit and inspection work in relation to local government in England.

George Jenkins OBE - Chair



George Jenkins OBE chairs our Board

George Jenkins has been Chairman of Dover Harbour Board since 1 January 2013. He also serves as Chair of the Cystic Fibrosis Trust. He recently stood down as the Deputy Chair and Chair of Governance and Audit of NHS Blood and Transplant.
Previously he was Chairman of South London Healthcare NHS Trust, Interim Chairman of Maidstone and Tunbridge Wells NHS Trust, and Chairman of East Kent Hospitals Trust. He was Chairman of the Medway Dock Labour Board, Executive Chairman and Managing Director of The Transit Group and has held a number of executive and non-executive positions in the ports industry.

George was also appointed as Chairman of the SSRO on 1 January 2017, where he responsible for leading the Board and ensuring its overall effectiveness.


Harry Cayton CBE - Chief Executive

Harry Cayton

Chief Executive

Harry Cayton CBE was appointed as our chief executive in August 2007.

Harry was formerly National Director for Patients & the Public at the Department of Health. From 1992 to 2003 he was chief executive of the Alzheimer’s Society and from 1981-1992 Director of the National Deaf Children’s Society. He has served on many public and voluntary committees and chaired independent reviews for the Department of Health.

Harry is a trustee of Comic Relief and chair of its UK grants committee. He is Patron of Arts4Dementia.

He was awarded the OBE in 2001 for services to people with dementia. He received the Alzheimer Europe Award in 2004, and was Distinguished Graduate of the University of Ulster 2005. In 2007 he received a Lifetime Achievement Award from the Royal College of Psychiatrists and a Fellowship through Distinction from the Faculty of Public Health. He was awarded the CBE in 2014 for services to health care and regulation reform.

Marcus Longley - Board member

Marcus Longley

Board member

Professor Marcus Longley is a Board member

Marcus Longley is Chair of the Cwm Taf University Health Board. Marcus has also served as a Board Member for the Welsh Consumer Council, and for Consumer Focus Wales. He has been a Special Advisor for Health to the Welsh Affairs Committee in the House of Commons, and is currently an Expert Advisor to the Bevan Commission, having previously been a Member there. Marcus also chairs the Health and Social Care Group at the Institute of Welsh Affairs, and is a Senior Associate at The Nuffield Trust.

Marcus was educated at the universities of Oxford, Cardiff and Bristol, and worked in the NHS from 1981 to 1995. He was elected a Fellow of the Faculty of Public Health of the Royal Colleges of Physicians in 2008.

Moi Ali - Board member

Moi Ali

Board member

Moi Ali is a Board member.

Moi has nearly 30 years’ experience in communications and training, particularly within the public and voluntary sectors. She has written 20 books on various aspects of marketing and communications, for leading publishers such as Dorling Kindersley, and her communications handbook for health and care professionals is published in February 2017.

She is an experienced non-executive director and chair. Currently she is a Board Member on the Scottish Police Authority, the Scottish Ambulance Service and Education Scotland. In a voluntary capacity she sits on the governing body of Edinburgh Napier University.

Moi was Scotland’s first Judicial Complaints Reviewer and her previous Board roles include Vice President of the world’s largest healthcare regulator, the Nursing and Midwifery Council; Board Member of Postwatch; and Independent Council Member, Postal Redress Service.

She has also been a Public Appointments Ambassador and mentor on the public leadership programme; and a Review Body Member, Office for Judicial Complaints (Ministry of Justice).

Moi was a finalist in the UK Asian Women of Achievement Awards 2010 and Scottish Asian Women’s Awards 2014. 

Renata Drinkwater - Board member

Renata Drinkwater

Board member

Renata Drinkwater is a Board member.

Renata Drinkwater has been a Board member since January 2015.

Her background is in business strategy consulting, latterly as a Director at Capita Health Partners and previously as a Partner at EY (formerly Ernst & Young) and Principal Consultant at KPMG. During her consulting career she has led hundreds of projects for a wide range of clients including developers, operators and funders in the private, public and voluntary sectors in the UK, Europe and Middle East. 

Renata has a long-standing interest in health sector issues. She was an elected Trustee at the patient charity Diabetes UK, and also at National Voices, the coalition of health and social care charities. She has also held Non Executive Directorships at two acute hospital Trusts (where she chaired the Audit Committee and Charitable Funds Committees respectively). She was also a Non Executive Director at a Primary Care Trust and Primary Care Trust Cluster (where she was Vice Chair of the Audit and Clinical Commissioning Group Committees). She was also Chief Executive and Trustee of self management uk, the country’s leading provider of self-management programmes for people with long-term health conditions.

In addition to her current role at the Professional Standards Authority, Renata is a Non Executive Director of an acute hospital Foundation Trust, and a Board member of the Self Care Forum.