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Frequently Asked Questions

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What is an Accredited Register?

It is a register that has been accredited by the Professional Standards Authority, and holds our quality mark. This means that the organisation who holds the register meets demanding standards set by the Authority including the following areas: governance, setting standards for registrants, education and training, managing the register. Accredited registers differ from statutory registers held by bodies like the General Medical Council because practitioners do not have to be registered in order to practice.

What kind of practitioners are on an Accredited Register?

Practitioners on Accredited Registers work in health and social care occupations that do not have to be regulated by law.  Sometimes people who are on a statutory register (one regulated by law), such as the General Medical Council, also choose to be on an Accredited Register that covers a specialist area of practice.

Practitioners on Accredited Registers have chosen to be on them to show their commitment to good practice, and that they are part of a governing body, with its own standards and procedures.

Why should I use a practitioner on an Accredited Register?

It provides you with assurance that the organisation who holds the register meets our standards. This means that they manage their register well and require practitioners on their register to meet high standards of personal behaviour, technical competence and, where relevant, business practice.

How do I find someone on an Accredited Register?

You can recognise an Accredited Register by looking out for our quality mark. Only Accredited registers can use it. You can also find Accredited Registers on The Accredited Registers Directory. You’ll then be able to search for organisations by the name of the organisation, the type of help they can give you (e.g. acupuncture, foot health) or by the occupation you’re looking for (e.g. counsellor, complementary therapist). You’ll then get a list of accredited organisations and you can click on the name of the organisation to go to its Accredited Register and find registered practitioners.

I am a health professional. How do I get your quality mark and join your register?

The Authority does not hold its own register, or approve individuals. We only accredit organisations that hold their own registers.  If you want to be part of an Accredited Register, you may wish to approach an Accredited Register that covers your profession and find out whether you meet the criteria to join the register.

Do people have to be on an Accredited Register to work in a health or social care?

No, it is a matter of choice. They can choose to be on an Accredited Register or not. You are also free to choose whether or not to use a practitioner on an Accredited Register.

Do Accredited Registers protect the public in the same way as statutory regulators?

The main purpose of the Accredited Registers scheme is to protect the public and raise professional standards. The Authority sets high standards for organisations holding registers and Accredited Registers require practitioners to meet high standards of personal behaviour, technical competence and where applicable, business practice. This helps protect the public.

It does not have the power to bar people from working in the same way that statutory regulation can. However, if someone is asked to leave an Accredited Register, they cannot simply join another Accredited Register. If you always choose a practitioner on an Accredited Register you can be sure they are part of a body which sets high standards and so avoid poor practice.

Does having the quality mark mean that a particular therapy works?

No. Having the quality mark does not mean that the Authority has either tested or accredited a particular therapy. It does not mean that one therapy is better, or more effective than another.  It does mean, however, that the practitioners delivering that therapy are part of a body that works to good practice and is committed to protecting the public.

What should I do if I am unhappy with someone on an Accredited Register?

First of all, you should raise the matter with the person concerned if you feel able to do so. You can also contact the organisation who holds the register to ask for advice.  If the practitioner cannot resolve your concerns or if the matter is serious, the organisation holding the accredited register can investigate.  You can find the organisation by searching for it on The Accredited Registers Directory.

Can I tell you if I am unhappy with an Accredited Register?

Yes you can. We do not consider complaints about individuals on Accredited Registers, as we expect the accredited organisation to handle these concerns. However, if you are unhappy with the way that the organisation handled your complaint or another part of its role and think it does not meet our standards you can Contact Us.

What happens if someone is removed from an Accredited Register?

If a practitioner is removed from an Accredited Register there will be a record of that on the register with the reason why they were removed. This record is freely available to the public and is published on the Accredited Register’s own website. You can access their register by searching for them on The Accredited Registers Directory.

The Authority requires all organisations holding Accredited Registers to recognise and acknowledge the decision to remove a practitioner for poor behaviour (and for lack of competence when in the same occupation) and that also removes their right to join another Accredited Register.

I would like to apply for the quality mark. What do I do?

We welcome applications from organisations that hold registers and are committed to protecting the public. First of all, you’ll need to make sure you meet our Standards and are ready to apply. You’ll find a self-assessment tool on Apply for the quality mark. We also encourage you to have an informal discussion with our Accredited Registers team about your organisation and your plans to apply.

Do I need to meet all the Authority’s standards to get the quality mark?

Yes. The Authority will have to be sure that you meet all the standards before we award the quality mark. You can find out more about how we assess organisations at Apply for the quality mark.

Do I have to pay to apply?

Yes. Our Accredited Registers scheme has to be self-funding and works on a not-for-profit basis.

Applying organisations have to pay a minimum fee of £12,485 when they apply and, if they achieve the quality mark, need to pay £9,364 to renew their accreditation annually. The Authority reserves the right to charge more if organisations are particularly complex and additional resources are needed to assess them.

You’ll find information on fees at Apply for the quality mark.