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The Standard

In This Issue

Welcome to this edition of The Standard

In this issue we share some reflections on the year past and the future from our Chair, as well as details and updates on cases we are appealing and papers published.

If you google alternative words for ‘complain’, you end up with an array of negative words like moan, whine, nit-pick, but complaints are valuable for detecting problems and making improvements. In this issue we take a closer look at the positive power of complaining, with contributions from Healthwatch England and the General Dental Council.


Read the full feature


Introduction from the Authority's Chair, George Jenkins OBE.


It is just over a year since George took over as Chair of the Authority’s Board and in his introduction he reflects on his first year, as well as doing a bit of crystal-ball gazing for the year to come.

Even through Christmas our Scrutiny and Quality team were busy looking through the Regulators’ final fitness to practise decisions to ensure that they were protecting the public. In this issue, we outline two decisions that did not quite do that. We also provide an appeals update as well as details on the latest regulator performance reviews we have published. 


Should nursing associates be regulated? Is there a place for barring lists? Does regulation have any impact on a practitioner’s sense of professional identity? Discover what we found out when we considered these three questions recently.


A quick update on how some of our joint projects are faring. We had a really positive response to our survey as part of our project with the Royal Society of Public Health – with over 7,000 practitioners responding to our request to take part.

Without complaints, or to put it more positively, feedback would anything ever improve? To err is human after all and most of us make mistakes. However, if a health or care professional makes a mistake, the results can be devastating. So it is important that there is a clear path for getting that feedback. In this Viewpoint, the Chair of Healthwatch England explains why every voice matters.

In their viewpoint article,  the General Dental Council detail why they (along with Healthwatch England) have been leading on a project to make a complex system clearer, by making sure that dental complaints are dealt with consistently.


Anne-Louise Carlton, from the Victorian Department of Health and Human Services, paid a visit to the Authority to talk through regulatory reform in Australia – a long, hard slog but worth the effort in the end.





A round-up from the regulators including updates and consultations from the General Dental Council, Nursing and Midwifery Council and the General Pharmaceutical Council.


An upcoming event in Cardiff will provide an opportunity to discuss the future for the health and social care workforce in Wales.

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