A new look for a new year
We have just launched our new-look website. This new design should make it easier to navigate. Features which are more prominent now include ‘find a register’ and ‘share your experience’. This means members of the public can search through regulators’ registers and/or find an accredited register in a couple of quick clicks.
We are also encouraging people to share their experience. We need people to share their experiences of a regulator or an accredited register because this helps us understand how well they are protecting the public and whether they meet our Standards. What people tell us helps build an overall picture of their performance.
So take a look and let us know what you think and if you have any other suggestions for ways to improve it, email Christine.Braithwaite@professionalstandards.org.uk
Consultation on performance reviews
Last year we consulted about our revised performance review process. Thank you to all those who responded. We have now launched our new approach and have started reviews.
Talking about how we talk to you
We also held a workshop with members of the public to help us review and improve the way we communicate. Feedback from this helped us with the design of our new website, especially as mentioned earlier around the ‘find a register’ and ‘share your experience’ functions. If you missed out on that opportunity to feedback, you could join one of our networks.
Join one of our networks
To discuss regulation in health and care, join our public network and we will tell you when we start new projects and publish new work. Join our professional network and become part of a community of researchers, regulators and professionals with a special interest in regulation in health and care. Receive regular bulletins and alerts about new publications. Or join our Accredited Registers network to be kept up-to-date about the programme.
Finding out about what people think about dishonesty
We want to understand what people think about dishonesty by health and care professionals in their professional and private lives. We have commissioned some consumer research and will publish the results in the early summer.
Follow us on Twitter for regular updates, including the latest news about our activities, reports and press statements, as well as useful information on Accredited Registers and the benefits they offer to the public.
One stop guides on how to complain about healthcare
There is sometimes confusion about our role in dealing with complaints. People often get in touch with us to complain about a healthcare professional. We cannot deal with individual complaints but we do recognise that working out who to complain to is not always easy, especially as it can vary depending on whereabouts you live. To try to help people find this information quickly, we have put together four One stop guides on how to complain about healthcare. We have produced one guide for each country, covering:
Each guide contains useful links through to the relevant organisation as well as phone numbers, but the guides also include details of advocacy and support organisations who can help.