The Professional Standards Authority for Health and Social Care will only consider complaints that an accredited voluntary register is failing to meet the Authority’s Accreditation Standards.
If you are concerned that an organisation we have accredited is failing to meet our accreditation standards, please contact our accreditation team and tell us which of our standards you think it is not meeting and explain the reasons for your view. We will advise you whether we can consider the matter or not. If you wish to make a complaint about a practitioner on an accredited register, please contact the accredited register directly. The Professional Standards Authority does not hold or manage the register and has no authority to add or to remove someone from it. We therefore do not consider complaints about individual practitioners.
If you are a practitioner on an accredited voluntary register and are unhappy with the way your accredited voluntary register has handled a complaint about you, you should follow your organisation’s policy for reviewing its decisions. We do not intervene in decisions made by accredited voluntary registers about individual registrants.
If you are uncertain whether or not we can consider your complaint, please contact us and we will advise you.
We also take relevant concerns into account when considering an application for accreditation or renewal. Find out more about our Call For Information.